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header_5_line_height__hover=\u00bb1em\u00bb header_5_line_height__hover_enabled=\u00bb1em\u00bb header_5_text_shadow_style__hover=\u00bbnone\u00bb header_5_text_shadow_style__hover_enabled=\u00bbnone\u00bb header_5_text_shadow_color__hover=\u00bbrgba(0,0,0,0.4)\u00bb header_5_text_shadow_color__hover_enabled=\u00bbrgba(0,0,0,0.4)\u00bb header_6_font_size__hover=\u00bb14px\u00bb header_6_font_size__hover_enabled=\u00bb14px\u00bb header_6_letter_spacing__hover=\u00bb0px\u00bb header_6_letter_spacing__hover_enabled=\u00bb0px\u00bb header_6_line_height__hover=\u00bb1em\u00bb header_6_line_height__hover_enabled=\u00bb1em\u00bb header_6_text_shadow_style__hover=\u00bbnone\u00bb header_6_text_shadow_style__hover_enabled=\u00bbnone\u00bb header_6_text_shadow_color__hover=\u00bbrgba(0,0,0,0.4)\u00bb header_6_text_shadow_color__hover_enabled=\u00bbrgba(0,0,0,0.4)\u00bb text_letter_spacing__hover=\u00bb0px\u00bb text_letter_spacing__hover_enabled=\u00bb0px\u00bb text_text_shadow_style__hover=\u00bbnone\u00bb text_text_shadow_style__hover_enabled=\u00bbnone\u00bb text_text_shadow_color__hover=\u00bbrgba(0,0,0,0.4)\u00bb text_text_shadow_color__hover_enabled=\u00bbrgba(0,0,0,0.4)\u00bb]\n<p style=\"text-align: justify;\"><span style=\"font-size: large;\">La Universidad de Playa Ancha se encuentra en plena ejecuci\u00f3n de su <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.upla.cl\/desarrollo\/wp-content\/uploads\/2017\/07\/2017_0727_vicedesarrollo_documentos_pdei_2016-2025.pdf\">Plan de Desarrollo Estrat\u00e9gico Institucional (PDEI)<\/a><\/span> definido para el per\u00edodo 2016-2025. Este PDEI es la primera planificaci\u00f3n corporativa que considera proyecciones al mediano plazo por un periodo de un decenio. Este Plan, considera 11 objetivos estrat\u00e9gicos, entre los cuales se proyecta <span style=\"color: #2ea3f2;\">\u201clograr una mejor percepci\u00f3n de los servicios institucionales, por la comunidad universitaria y los actores claves\u201d, <\/span>para esto, se han realizado diferentes acciones con motivo de <span style=\"color: #2ea3f2;\">\u201cincrementar la satisfacci\u00f3n de estudiantes, egresados, empleadores, acad\u00e9micos, funcionarios (de administraci\u00f3n y servicios) y otros actores relevantes\u201d<\/span>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: large;\"><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: large;\">En este sentido, la\u00a0<span style=\"color: #2ea3f2;\">Direcci\u00f3n General de Gesti\u00f3n de la Calidad<\/span>, a trav\u00e9s de su Unidad de Calidad de los Servicios, ha dise\u00f1ado y aplicado <a href=\"https:\/\/www.upla.cl\/calidad\/2017\/05\/02\/dirgecal-inicia-levantamiento-de-informacion-para-aportar-insumos-al-cumplimiento-de-objetivo-estrategico-institucional-mejorar-la-percepcion-de-los-servicios-institucionales-por-la-comunidad-univer\/\"><span style=\"text-decoration: underline;\">desde el a\u00f1o 2017,<\/span> <\/a>diferentes instrumentos de evaluaci\u00f3n de satisfacci\u00f3n en distintas Unidades de la UPLA, tales como Unidad de Aranceles, Sistema de Biblioteca (SIBUPLA) y Laboratorio de Computaci\u00f3n. Este proceso se ha desarrollado de forma colaborativa, <\/span><span style=\"font-size: large;\">tanto en la <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.upla.cl\/calidad\/2019\/09\/23\/dirgecal-departamento-de-practicas-y-coordinacion-institucional-de-seguimiento-del-egresado-trabajan-colaborativamente-para-lograr-objetivos-estrategicos-y-unificar-acciones-comunes-para-estos-fines-3\/\">validaci\u00f3n por parte de los Directores de Unidad de los instrumentos aplicados<\/a><\/span>, como en la <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.upla.cl\/calidad\/2020\/11\/09\/direccion-general-de-gestion-de-la-calidad-se-reune-via-telematica-con-los-las-directoresas-y-encargadosas-de-unidades-de-servicio-upla-para-coordinar-trabajo-conjunto-que-beneficie-la-gestion\/\">revisi\u00f3n conjunta de los avances de los Planes de Mejoramiento de estas Unidades de Servicio<\/a><\/span>. \u00a0El trabajo de evaluaci\u00f3n de los servicios en estas Unidades, se desarroll\u00f3 a trav\u00e9s de diferentes etapas que permitieron realizar un trabajo colaborativo, ordenado y adaptativo, permitiendo la elaboraci\u00f3n de Planes de Mejoramiento, siempre considerando las dificultades y desaf\u00edos que la crisis sanitaria mundial del COVID-19 ha impuesto en todo el quehacer universitario.<\/span><span style=\"font-size: large;\"><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: large;\">Al respecto la <span style=\"color: #2ea3f2;\">Soci\u00f3loga y Encargada de la Unidad de la Calidad de los Servicios (UCS) de la DIRGECAL, Mar\u00eda Jos\u00e9 Brevis Carrasco<\/span>, explic\u00f3 que:<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: large;\"><\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=\u00bb4.14.2&#8243; text_font=\u00bb||||||||\u00bb text_line_height=\u00bb2em\u00bb header_font=\u00bb||||||||\u00bb header_2_font=\u00bbWork Sans|700|||||||\u00bb header_2_font_size=\u00bb25px\u00bb header_2_line_height=\u00bb1.5em\u00bb width=\u00bb100%\u00bb max_width_tablet=\u00bb\u00bb max_width_phone=\u00bb\u00bb max_width_last_edited=\u00bbon|tablet\u00bb custom_margin=\u00bb||-3px|||\u00bb custom_padding=\u00bb0px||20px|||\u00bb header_2_font_size_tablet=\u00bb30px\u00bb header_2_font_size_phone=\u00bb15px\u00bb header_2_font_size_last_edited=\u00bbon|desktop\u00bb locked=\u00bboff\u00bb inline_fonts=\u00bbGeorgia\u00bb global_colors_info=\u00bb{}\u00bb header_font_size__hover=\u00bb30px\u00bb header_font_size__hover_enabled=\u00bb30px\u00bb header_letter_spacing__hover=\u00bb0px\u00bb header_letter_spacing__hover_enabled=\u00bb0px\u00bb header_text_shadow_style__hover=\u00bbnone\u00bb header_text_shadow_style__hover_enabled=\u00bbnone\u00bb header_text_shadow_color__hover=\u00bbrgba(0,0,0,0.4)\u00bb header_text_shadow_color__hover_enabled=\u00bbrgba(0,0,0,0.4)\u00bb header_2_font_size__hover=\u00bb26px\u00bb header_2_font_size__hover_enabled=\u00bb26px\u00bb header_2_letter_spacing__hover=\u00bb0px\u00bb header_2_letter_spacing__hover_enabled=\u00bb0px\u00bb header_2_line_height__hover=\u00bb1em\u00bb header_2_line_height__hover_enabled=\u00bb1em\u00bb header_2_text_shadow_style__hover=\u00bbnone\u00bb header_2_text_shadow_style__hover_enabled=\u00bbnone\u00bb header_2_text_shadow_color__hover=\u00bbrgba(0,0,0,0.4)\u00bb header_2_text_shadow_color__hover_enabled=\u00bbrgba(0,0,0,0.4)\u00bb header_3_font_size__hover=\u00bb22px\u00bb header_3_font_size__hover_enabled=\u00bb22px\u00bb header_3_letter_spacing__hover=\u00bb0px\u00bb header_3_letter_spacing__hover_enabled=\u00bb0px\u00bb header_3_line_height__hover=\u00bb1em\u00bb header_3_line_height__hover_enabled=\u00bb1em\u00bb header_3_text_shadow_style__hover=\u00bbnone\u00bb header_3_text_shadow_style__hover_enabled=\u00bbnone\u00bb header_3_text_shadow_color__hover=\u00bbrgba(0,0,0,0.4)\u00bb header_3_text_shadow_color__hover_enabled=\u00bbrgba(0,0,0,0.4)\u00bb header_4_font_size__hover=\u00bb18px\u00bb header_4_font_size__hover_enabled=\u00bb18px\u00bb header_4_letter_spacing__hover=\u00bb0px\u00bb header_4_letter_spacing__hover_enabled=\u00bb0px\u00bb header_4_line_height__hover=\u00bb1em\u00bb header_4_line_height__hover_enabled=\u00bb1em\u00bb header_4_text_shadow_style__hover=\u00bbnone\u00bb header_4_text_shadow_style__hover_enabled=\u00bbnone\u00bb header_4_text_shadow_color__hover=\u00bbrgba(0,0,0,0.4)\u00bb header_4_text_shadow_color__hover_enabled=\u00bbrgba(0,0,0,0.4)\u00bb header_5_font_size__hover=\u00bb16px\u00bb header_5_font_size__hover_enabled=\u00bb16px\u00bb header_5_letter_spacing__hover=\u00bb0px\u00bb header_5_letter_spacing__hover_enabled=\u00bb0px\u00bb header_5_line_height__hover=\u00bb1em\u00bb header_5_line_height__hover_enabled=\u00bb1em\u00bb header_5_text_shadow_style__hover=\u00bbnone\u00bb header_5_text_shadow_style__hover_enabled=\u00bbnone\u00bb header_5_text_shadow_color__hover=\u00bbrgba(0,0,0,0.4)\u00bb header_5_text_shadow_color__hover_enabled=\u00bbrgba(0,0,0,0.4)\u00bb header_6_font_size__hover=\u00bb14px\u00bb header_6_font_size__hover_enabled=\u00bb14px\u00bb header_6_letter_spacing__hover=\u00bb0px\u00bb header_6_letter_spacing__hover_enabled=\u00bb0px\u00bb header_6_line_height__hover=\u00bb1em\u00bb header_6_line_height__hover_enabled=\u00bb1em\u00bb header_6_text_shadow_style__hover=\u00bbnone\u00bb header_6_text_shadow_style__hover_enabled=\u00bbnone\u00bb header_6_text_shadow_color__hover=\u00bbrgba(0,0,0,0.4)\u00bb header_6_text_shadow_color__hover_enabled=\u00bbrgba(0,0,0,0.4)\u00bb text_letter_spacing__hover=\u00bb0px\u00bb text_letter_spacing__hover_enabled=\u00bb0px\u00bb text_text_shadow_style__hover=\u00bbnone\u00bb text_text_shadow_style__hover_enabled=\u00bbnone\u00bb text_text_shadow_color__hover=\u00bbrgba(0,0,0,0.4)\u00bb text_text_shadow_color__hover_enabled=\u00bbrgba(0,0,0,0.4)\u00bb]\n<blockquote>\n<h1 style=\"text-align: justify;\"><em><span style=\"font-size: large;\">\u201cA partir del a\u00f1o 2017, se inicia la aplicaci\u00f3n de encuestas a las y los estudiantes. Con los resultados obtenidos se elaboraron los Planes de Mejoramiento que tienen por objeto, como indica su nombre, mejorar e implementar acciones para mejorar, en este caso, las debilidades encontradas gracias a estos instrumentos. Los Planes de Mejora se han desarrollado gradualmente desde el a\u00f1o 2018, coordinados con las Jefaturas y Encargados(as) de cada Unidad de Servicio\u00bb.<\/span><\/em><\/h1>\n<h1 style=\"text-align: justify;\"><em><span style=\"font-size: large;\">\u00abPosterior a este diagn\u00f3stico, la puesta en marcha del Plan de Mejora contempl\u00f3 diversas coordinaciones y mesas de trabajo que permitieron detectar y abordar los aspectos claves y estrat\u00e9gicos de la instituci\u00f3n en la implementaci\u00f3n de cada uno de estos. En este sentido, l<\/span><\/em><em style=\"font-size: 30px;\"><span style=\"font-size: large;\">a implementaci\u00f3n de los Planes de Mejora dispone de un monitoreo y seguimiento desarrollado por la Unidad de Calidad de los Servicios involucrado en cada proceso\u00bb.<\/span><\/em><\/h1>\n<h1 style=\"text-align: justify;\"><\/h1>\n<h1 style=\"text-align: justify;\"><em><span style=\"font-size: large;\">\u00abPor \u00faltimo, producto de la Pandemia que inici\u00f3 el 2019, las acciones programadas en el Plan de Mejoramiento se tuvieron que flexibilizar y ajustar para dar respuesta a las nuevas necesidades de nuestros usuarios y usuarias, en el contexto de la emergencia sanitaria\u201d.<\/span><\/em><span style=\"font-size: large;\"><\/span><\/h1>\n<\/blockquote>\n<p><span style=\"font-size: large;\"><\/span><\/p>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.13.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.14.2&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbrgba(214,214,214,0.42)\u00bb custom_margin=\u00bb1px|||||\u00bb custom_padding=\u00bb22px|15px|16px|18px||\u00bb global_colors_info=\u00bb{}\u00bb]\n<h3><span style=\"color: #2ea3f2;\"><strong>(*) Pol\u00edtica de Mejoramiento y Aseguramiento de la Calidad.<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">\u00a0<span style=\"font-size: small;\">La Universidad de Playa Ancha en su\u00a0<span style=\"color: #2ea3f2;\">Pol\u00edtica de Mejoramiento y Aseguramiento de la Calidad<\/span>, a trav\u00e9s de los procesos de Gesti\u00f3n de la Calidad, procura implementar una estrategia de aseguramiento integral y sostenida en el tiempo que d\u00e9 consistencia, coherencia y continuidad al conjunto de las pol\u00edticas universitarias, representando y respetando la voluntad y diversidad de los actores del sistema universitario, con el fin \u00faltimo de dar respuesta a las distintas demandas que la sociedad expresa sobre la educaci\u00f3n superior chilena.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: small;\">Bajo esta pol\u00edtica, declarada expl\u00edcitamente en su <span style=\"text-decoration-line: underline;\"><a href=\"https:\/\/www.upla.cl\/desarrollo\/wp-content\/uploads\/2017\/07\/2017_0727_vicedesarrollo_documentos_pdei_2016-2025.pdf#page=10&amp;zoom=100,109,460\">Plan de Desarrollo Estrat\u00e9gico 2016-2025<\/a><\/span>\u00a0y espec\u00edficamente en las\u00a0<a href=\"https:\/\/www.upla.cl\/desarrollo\/wp-content\/uploads\/2017\/07\/2017_0727_vicedesarrollo_documentos_politicasinstitucionales_2016-2025.pdf\"><span style=\"text-decoration-line: underline;\">Pol\u00edticas Institucionales 2016-2025<\/span><\/a>\u00a0la\u00a0Direcci\u00f3n General de Gesti\u00f3n de la Calidad (DIRGECAL), ha ido desarrollando y comprometiendo una cultura que reconozca la importancia y la garant\u00eda de calidad, implementando estrategias de mejora continua y de procedimientos formales establecidos concediendo un papel important\u00edsimo a los agentes involucrados directamente en los procesos de autoevaluaci\u00f3n.<\/span><\/p>\n<p style=\"text-align: justify;\"><strong>Pol\u00edtica de Mejoramiento y Aseguramiento de la Calidad:<\/strong><span style=\"font-size: small;\"><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: small;\">1. La universidad asume el concepto de Calidad como la doble consistencia interna (hacer lo que se dice) y externa (pertinencia con el medio social). Por lo tanto, el mejoramiento y aseguramiento de la calidad implica el cumplimiento irrestricto de los prop\u00f3sitos institucionales y de su Misi\u00f3n\/Visi\u00f3n. Lo anterior, en consecuencia con las normas y pol\u00edticas nacionales que regulan a las instituciones de Educaci\u00f3n Superior.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: small;\">2. La Calidad debe ser evidenciada en las tareas acad\u00e9micas propias de la universidad y en la gesti\u00f3n, en las \u00e1reas formativas y en la generaci\u00f3n de conocimiento, as\u00ed como, en las interacciones mutuas con la Regi\u00f3n de Valpara\u00edso y el pa\u00eds. Como consecuencia tambi\u00e9n, en su proyecci\u00f3n internacional.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: small;\">3. El gobierno universitario, funcionamiento estrat\u00e9gico y la estructura organizacional buscan la efectividad de sus procesos clave con el fin de lograr resultados y desempe\u00f1os eficientes y eficaces.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: small;\">4. Se privilegia el desarrollo de las personas \u2013acad\u00e9micos y administrativo- a trav\u00e9s del ejercicio de sus competencias, promoci\u00f3n de desempe\u00f1os de calidad y un adecuado clima laboral.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: small;\">5. En el \u00e1mbito formativo, la calidad se expresa en el cumplimiento de su modelo educativo con foco en los estudiantes que busca lograr su formaci\u00f3n y desarrollo integral, identificando sus necesidades y acompa\u00f1amiento en su trayectoria universitaria.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: small;\">6. El dise\u00f1o y aplicaci\u00f3n de mecanismos expl\u00edcitos de aseguramiento de la calidad en todos los niveles organizacionales y en todas las \u00e1reas corporativas se adscriben a un sistema formal de gesti\u00f3n de la calidad.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.14.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.14.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.14.2&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||-2px|||\u00bb custom_padding=\u00bb32px||29px|||\u00bb inline_fonts=\u00bbAbel\u00bb global_colors_info=\u00bb{}\u00bb]\n<h1><span style=\"color: #2ea3f2; font-size: xx-large;\"><strong>Planes de Mejoramiento <\/strong><\/span><span style=\"color: #2ea3f2; font-size: xx-large;\"><strong>de Unidades de Servicio UPLA <\/strong><\/span><\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.14.2&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb0px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.14.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/www.upla.cl\/calidad\/wp-content\/uploads\/2021\/12\/INFOGRAFIAS-3_ARANCELES-2-3-scaled.jpg\u00bb title_text=\u00bbinfografia_ucs_aranceles\u00bb show_in_lightbox=\u00bbon\u00bb _builder_version=\u00bb4.14.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.14.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/www.upla.cl\/calidad\/wp-content\/uploads\/2021\/12\/INFOGRAFIAS-3_COMPUTACION-2-2-scaled.jpg\u00bb title_text=\u00bbinfografia_ucs_laboratorio_computacion\u00bb show_in_lightbox=\u00bbon\u00bb _builder_version=\u00bb4.14.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.14.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/www.upla.cl\/calidad\/wp-content\/uploads\/2021\/12\/INFOGRAFIAS-3_BIBLIOTECA-2-3-scaled.jpg\u00bb title_text=\u00bbinfografia_ucs_biblioteca\u00bb show_in_lightbox=\u00bbon\u00bb _builder_version=\u00bb4.14.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.14.2&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||3px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.14.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_testimonial author=\u00bbM\u00f3nica Acu\u00f1a N\u00fa\u00f1ez\u00bb job_title=\u00bbDirectora de Administraci\u00f3n General del Fondo de Cr\u00e9dito Universitario y Aranceles\u00bb company_name=\u00bbUPLA\u00bb portrait_url=\u00bbhttps:\/\/www.upla.cl\/calidad\/wp-content\/uploads\/2021\/12\/monica_acuna.png\u00bb portrait_width=\u00bb130px\u00bb portrait_height=\u00bb130px\u00bb _builder_version=\u00bb4.14.4&#8243; background_color=\u00bbrgba(224,43,32,0.22)\u00bb custom_margin=\u00bb||50px|||\u00bb global_colors_info=\u00bb{}\u00bb portrait_url__hover_enabled=\u00bboff|desktop\u00bb]\n<h2 style=\"text-align: justify;\"><em><span style=\"font-size: large;\">\u201cEl Plan de Mejoramiento, permite identificar las causas que provocan las debilidades detectadas, establecer un plan de acciones que permita corregir dichas debilidades, hacer un seguimiento y control de las mismas. Destaco de nuestro plan de mejora, adicionalmente a la atenci\u00f3n semipresencial, la incorporaci\u00f3n de la atenci\u00f3n v\u00eda web y canales electr\u00f3nicos de comunicaci\u00f3n, telefon\u00eda y celular directa, con el ejecutivo de aranceles\u201d.<\/span><\/em><\/h2>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.14.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_testimonial author=\u00bbMag. Ricardo Lara Cabeza\u00bb job_title=\u00bbJefe de Departamento de Inform\u00e1tica Administrativa de la Direcci\u00f3n General de Inform\u00e1tica\u00bb company_name=\u00bbUPLA\u00bb portrait_url=\u00bbhttps:\/\/www.upla.cl\/calidad\/wp-content\/uploads\/2021\/12\/ricardo_lara.png\u00bb portrait_width=\u00bb130px\u00bb portrait_height=\u00bb130px\u00bb _builder_version=\u00bb4.14.4&#8243; background_color=\u00bbrgba(131,0,233,0.22)\u00bb custom_margin=\u00bb||50px|||\u00bb global_colors_info=\u00bb{}\u00bb portrait_url__hover_enabled=\u00bboff|desktop\u00bb]\n<h2 style=\"text-align: justify;\"><em><span style=\"font-size: large;\">\u201cEl Plan de Mejoramiento, permite identificar las causas que provocan las debilidades detectadas, establecer un plan de acciones que permita corregir dichas debilidades, hacer un seguimiento y control de las mismas. Destaco de nuestro plan de mejora, adicionalmente a la atenci\u00f3n semipresencial, la incorporaci\u00f3n de la atenci\u00f3n v\u00eda web y canales electr\u00f3nicos de comunicaci\u00f3n, telefon\u00eda y celular directa, con el ejecutivo de aranceles\u201d.<\/span><\/em><\/h2>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><span style=\"font-size: large;\"><\/span><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n<p><em><\/em><\/p>\n[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.14.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_testimonial author=\u00bbMag. Carmen Gloria Arlegui Mu\u00f1oz\u00bb job_title=\u00bbDirectora Sistema de Bibliotecas de la Universidad de Playa Ancha (SIBUPLA)\u00bb company_name=\u00bbDIRGECAL, UPLA\u00bb portrait_url=\u00bbhttps:\/\/www.upla.cl\/calidad\/wp-content\/uploads\/2021\/12\/Carmen-Gloria-Arlegui-3.jpg\u00bb portrait_width=\u00bb130px\u00bb portrait_height=\u00bb130px\u00bb _builder_version=\u00bb4.14.4&#8243; background_color=\u00bbrgba(24,155,242,0.34)\u00bb custom_margin=\u00bb||50px|||\u00bb global_colors_info=\u00bb{}\u00bb portrait_url__hover_enabled=\u00bboff|desktop\u00bb]\n<h2 style=\"text-align: justify;\"><em><span style=\"font-size: large;\">\u201cContar con Planes de Mejora en las Unidades de Servicios UPLA y especialmente en SIBUPLA, es de vital importancia. Estos planes nos permiten monitorear, permanentemente nuestra gesti\u00f3n, permiti\u00e9ndonos, una mejora continua. El que podamos verificar que estemos cumpliendo con nuestra Misi\u00f3n, que a su vez se encuentra en estrecha relaci\u00f3n a la Planificaci\u00f3n Estrat\u00e9gica de la Instituci\u00f3n, que es nuestra gu\u00eda rectora, nos permite verificar que estemos cumpliendo con los preceptos instaurados en ella. Nuestra gesti\u00f3n est\u00e1 en permanente adaptaci\u00f3n en pos de cumplir con lo decretado como nuestro fin primero (enunciado en nuestra Misi\u00f3n) con respecto a nuestra comunidad usuaria. Destaco de nuestro plan de mejora, nuestra entrega y b\u00fasqueda permanente de dar soluci\u00f3n a todos los requerimientos de nuestros usuarios, adapt\u00e1ndonos a los tiempos que vivimos, reforzando nuestros servicios virtuales, apoy\u00e1ndolos con un acompa\u00f1amiento permanente (entreg\u00e1ndoles al mismo tiempo , herramientas que les permitan ser usuarios aut\u00f3nomos, potenciando sus competencias)\u201d.<\/span><\/em><\/h2>\n[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.14.4&#8243; _module_preset=\u00bbdefault\u00bb min_height=\u00bb842.8px\u00bb custom_padding=\u00bb144px|||||\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb2_5,3_5&#8243; _builder_version=\u00bb4.14.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb2_5&#8243; _builder_version=\u00bb4.14.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/www.upla.cl\/calidad\/wp-content\/uploads\/2021\/12\/maria_jose_brevis_2.png\u00bb title_text=\u00bbmaria_jose_brevis_2&#8243; _builder_version=\u00bb4.14.5&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|140px||140px||\u00bb border_radii=\u00bbon|100px|100px|100px|100px\u00bb border_width_all=\u00bb2px\u00bb border_color_all=\u00bb#2ea3f2&#8243; global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.14.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]\n<p style=\"text-align: center;\"><span style=\"font-size: large; color: #00aeef;\"><strong><span style=\"font-size: x-large;\">Mar\u00eda Jos\u00e9 Brevis<\/span><br \/><\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: large;\"><span style=\"color: #00aeef;\">Soci\u00f3loga<\/span><br \/><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: large;\"><strong><\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: large;\"><strong>Encargada de la Unidad de Calidad de los Servicios de la Direcci\u00f3n General de Gesti\u00f3n de la Calidad, UPLA<\/strong><\/span><\/p>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb3_5&#8243; _builder_version=\u00bb4.14.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.14.4&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbrgba(46,163,242,0.08)\u00bb custom_margin=\u00bb-1px|||||\u00bb custom_padding=\u00bb22px|15px|16px|18px||\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]\n<p style=\"text-align: justify;\"><span style=\"text-align: left; font-size: 32px;\"><span style=\"color: #00aeef;\"><b>Desarrollo<\/b><\/span><\/span><span style=\"color: #00aeef;\"><span style=\"font-size: 32px;\"><b>\u00a0de Planes de Mejora en Unidades de <\/b><\/span><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #00aeef;\"><span style=\"font-size: 32px;\"><b>Servicio UPLA<\/b><\/span><\/span><span style=\"font-size: xx-large;\"><strong><span style=\"color: #00aeef;\"><\/span><\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><strong><\/strong><\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"font-size: large; color: #00aeef;\">\u00bfCu\u00e1l es la importancia de las que las Unidades de Servicio UPLA cuenten con Planes de Mejora?<\/span><\/strong><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: large;\"><em>\u201cLa relevancia de contar con este tipo de instrumentos de planificaci\u00f3n estrat\u00e9gica, radica en el apoyo transversal que brinda para fortalecer el esfuerzo institucional de generar un ciclo de mejora continua en la calidad de los servicios, teniendo como foco principal la satisfacci\u00f3n de demandas de las y los estudiantes de nuestra Universidad. \u00c9stos, son una herramienta fundamental para poder enfrentar entornos complejos y din\u00e1micos, siendo una de sus caracter\u00edsticas principales ser flexibles y adaptables a los distintos escenarios sociales que se ve enfrentada nuestra Universidad. Como valor agregado, adem\u00e1s permite detectar brechas, establecer prioridades y en base a estas, direccionar los recursos institucionales en post de mejorar los servicios prestados a nuestros\/as estudiantes, buscando adem\u00e1s alcanzar un uso eficiente de los recursos, lo cual es altamente valorado en un contexto donde estos son escasos y las necesidades m\u00faltiples<\/em><\/span><em style=\"font-size: large;\">\u201d.<\/em><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-size: large;\"><strong><\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: large; color: #00aeef;\"><strong>\u00bfQu\u00e9 actividades futuras se contemplan para este trabajo?<\/strong><\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: large;\"><em><\/em><\/span><\/h2>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: large;\"><em><\/em><\/span><\/h2>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: large;\"><em>\u201cSe contempla para el primer semestre del a\u00f1o 2022 realizar un nuevo proceso de levantamiento de informaci\u00f3n, la Encuesta de Satisfacci\u00f3n de Usuarios\/as de la Calidad de los Servicios (ESUCS, 2022), lo anterior para dar cumplimiento a la pol\u00edtica institucional de mejoramiento y aseguramiento de la calidad en la UPLA, que tiene como premisa b\u00e1sica trabajar en post de satisfacer las necesidades existentes a nivel institucional, siendo su principal foco de atenci\u00f3n las personas, lo cual es un tremendo desaf\u00edo por el cual d\u00eda a d\u00eda debemos trabajar. Bajo una mirada estrat\u00e9gica institucional, se busca \u00abLograr una mejor percepci\u00f3n de los servicios institucionales, por la comunidad universitaria y los actores claves\u00bb, como tambi\u00e9n dar cumplimiento al proyecto de fortalecimiento institucional que hace menci\u00f3n al \u00abNivel de satisfacci\u00f3n de actores claves con los servicios recibidos mejorados\u00bb, lo que sin duda tendr\u00e1 una orientaci\u00f3n transversal a los servicios ofrecidos por nuestra Universidad. De esta manera, se tiene considerado incorporar nuevos servicios a la evaluaci\u00f3n de satisfacci\u00f3n, lo anterior con el objetivo de poder tener una visi\u00f3n m\u00e1s general e inclusiva de la evaluaci\u00f3n de la calidad de los servicios otorgados a las y los estudiantes.\u201d.<\/em><\/span><\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.14.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.14.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.14.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]\n<h1><span style=\"color: #2ea3f2; font-size: xx-large;\"><strong>Noticias Relacionadas<\/strong><\/span><\/h1>\n[\/et_pb_text][et_pb_blog fullwidth=\u00bboff\u00bb posts_number=\u00bb4&#8243; include_categories=\u00bb50&#8243; show_thumbnail=\u00bboff\u00bb use_manual_excerpt=\u00bboff\u00bb show_author=\u00bboff\u00bb show_categories=\u00bboff\u00bb show_excerpt=\u00bboff\u00bb show_pagination=\u00bboff\u00bb _builder_version=\u00bb4.14.4&#8243; 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